HostPapa Review

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HostPapa is started in 2002 with App software used in dedicated hosting services. In 2006, they got into offering hosting services.

After 2 decade, they are a strong host with 500k+ websites in their servers having good security and website performance.

HostPapa is a Canada-based independent hosting provider creating an eco-friendly impact by using green energy. They are focusing on being a Green hosting provider.

They are purchasing Green energy credits equal to the amount of power they have used. This contribution will put the same energy back into the power grid supply, thus, making them a carbon-neutral company.

Recently, they have partnered with a Singapore-based global cloud software Platform known as Dropmysite. This platform will enhance their security suite by providing strong backup for websites & databases.

Let’s see whether HostPapa is a good hosting provider by analyzing every factor responsible for maintaining the best website.

Features Availability
Auto Backup Yes but for Higher Plan (Business Pro)
Plan upgrading process Yes
Unique IP Yes
Access without domain No
Storage Type SSD storage
Free SSL Yes
Memcached No
Speed optimization No
Cpanel Yes
Auto install CMS (WordPress, Magento) Yes
Free Trial No
MoneyBack Guarantee 30 Days Moneyback Guarantee
Pricing Starter Plan at $2.95/mo on 36 months term
Data Center Location 102 Data centers (50 countries)
Site Migration Yes, with Migration assistance

Performance (Rating: 4.7)

Overall, a good user experience is mostly a result of Fast page speed in the hosting providers. HostPapa is currently giving the page speed of 374 ms. The server response time is 96 ms.

Faster page speed decreases the probability of visitor bounce. HostPapa is strongly connected to State-of-the-art performance servers & equipment. Their platform are offering an SSD Caching system to load your website data at a faster speed.

But page speed varies across different continents. Your visitors can access your website faster due to the nearest data centers. If the nearest datacenters are way too far. Then, it is difficult to achieve less than 1 sec of web page speed.

Cloudflare CDN (Content Delivery Network) is responsible for faster loading speed at global connectivity. For Google search & Ads, Page Loading speed has been a Landing Page Factor since 2010.

For Premium Users, They have allocated more resources and provided Rocket fast Premium Servers which can easily boost your website performance by 300%.

Let me remind you that HostPapa has 102 Datacenters across every continent (that is 50 countries). These data centers are the main reason for the fastest speed.

 

Uptime (Rating: 4.8)

Uptime is becoming the most looked-after factor to grow on the Internet. It is relevant to stay active on the Internet or you lose your potential customer.

HostPapa is hosting its server with 99.97% Uptime. In simple words, their monthly downtime is 13 minutes and 8 seconds. They have exceeded their uptime till 99.99% in some of the months of a year.

HostPapa has Rocket fast premium servers. Their web infrastructure gets powered by Intel Server products & a fully-featured Cisco-powered network. They are very proactive in monitoring and identifying potential problems to resolve.

Their data centers are fully equipped with 24/7 human monitoring and Top-Notch Security. With climate and temperature control, it raises the floor facility. It has a fire suppression system, water detection system, power generation and supply, Fault Protection, and diesel backup generators.

 

Security (Rating: 4.0)

Hostpapa has implemented everything for the security of its hosting infrastructure. Securing the server against Cyberattack or Network Failures is necessary to stay on the internet.

HostPapa has continuous server monitoring that detects Cyber threats via website traffic, and it blocks the attacks and intrusion by Web firewall.

If attacks will get done by a million malicious traffic like DDoS attacks, they will prevent the website and respond to the attacks by minimizing its effects. It will ensure the secure entrance and exit of Real traffic.

Even if your server and website are protected, the connectivity network will get affected through hardware malfunction, System failure, Power Outage, etc. RAID-10 and Network redundancy will create multiple disks and strips of mirrors and backup the network to minimize downtime and improve its performance otherwise.

HostPapa has even allocated separated and secure resources to every user. It helps them to stop any Cyber threats within a single account. That is why CloudLinux OS Protection will also get enabled to secure the virtual environment separately.

Domain Privacy Protection is also included in case of exposure of Domain Private information. Hackers will attempt malicious attacks by guessing and testing a large set of passwords without any risk detection. It is a Brute force attack. HostPapa can easily detect it and protect it by 2FA.

ModSecurity is also an Advanced level Web Application firewall that can protect the operating system against multiple attacks like SQL injection, Session hijacking, Cross website scripting, etc.

For CMS like WordPress, Patchman enhanced Auto-security has hardened the security. It can Auto-update the System, Free Scan, Configure the new setting and secure against the vulnerabilities.

And for Premium users, Protection Power Pro, Premium WildCard SSL certificate, and SiteLock detect will provide the Advanced and Elite Security Suite to complete the website Protection.

 

Features (Rating: 3.5)

HostPapa has similar features in all of its hosting packages. Some of the features are not fully available in the Unlimited Form. Some basic features include:-

1. Unmetered Bandwidth

2. Unlimited Disk Space

3. Free Domain Registration,

4. Website Builder Edition

5. Unlimited Emails and Websites

Apart from these, you will get Softaculous, a free one-Click installer of 400+ Apps like WordPress, Joomla, etc., Mobile responsive templates for websites, and Free Advertising Credits.

For Emails, they have introduced Email Virus Scanning and Spam protection. You can send 250 emails per hour and check them into your own Neatly design WebMail.

For Ecommerce online stores, their payment gateway “PayPal” is Merchant compatible, and you can set up your store by 1 Click installation of OS Commerce, OpenCart, Prestashop, CubeCart.

HostPapa’s Control Panel cPanel dashboard is user-friendly, and you can easily manage your account. You will get multiple Account stats, FTP accounts, and a Single DNS management dashboard.

HostPapa has made the Migration of your website and Domain easy. It is a 5 step process to complete the migration. You can automatically backup your website 5 times in case of Cyberattacks and Virus Prevention.

 

Support (Rating: 3.5)

HostPapa has maintained Fair Customer Support. It is not that upto the mark, but you will get pretty responsive support. They have many support mediums like 24/7 Live Chat, Email and Ticketing Support, Live Telephone Support, and an award-winning PapaSquad support team.

They have BBB accredited A+ rating to support their claims. They have offered Multilingual Support in English, French, Spanish, and German.

For new customers, free weekly webinars and 30 minutes of 1-1 training courses will be available. Also, their team of tech experts will help you migrate your website for free.

If you want problem-solving discussions via video conference, the PapaSquad team will allow you to connect in 1-1 sessions. This Tech Support is Quite interesting but applicable for a limited number of times.

Their users have complained that Hostpapa customer support is not present 24/7. They have Telephone support, but it is always busy and takes time to call back. In their defense, HostPapa said that they will hire many tech support to fulfill this gap.

Along with this Support, they have a dedicated and decorative Knowledgebase of 2000+ articles, Categorized Materials, Video tutorials, Instructive Online forums, and information regarding Network Status.

 

Value for Money (Rating: 4.1)

Hostpapa is overall an “Okay” Hosting provider. They are better in Website performance and Uptime but lacks website features and good Customer Support. Their Elite security suite is also fair.

Any Freelancers, Blog owners, beginners, and Service-based websites can use HostPapa as their hosting provider.

If you still don’t like their service, you have a 30 Day Moneyback Guarantee. You can claim a refund only for the first 30 days of Hosting purchase. Of course, Any optional purchase and domain registration will not be refundable.

 

Hosting Pros (Detailed review)

HostPapa is a decent hosting provider with some pros and cons in it. Let’s examine that.

1. Highly Secured Data Centers

HostPapa has very secure Datacenter facilities in the world. Its main data center is connected to more than 150 telecommunication companies.

Their data centers have Top-notch infrastructure, Cisco powered network, and equipment powered by Intel Server products. It has complete security and precaution to protect the servers. Such as

  • Water detection system
  • Optical turnstiles for the second level of security
  • Alarm system
  • Biometric security system
  • Climate and Temperature Control,
  • fault protection
  • fire-suppression system
  • uninterruptible power supply
  • Diesel generators for power backup

2. Free Domain Registration

HostPapa is offering a free domain name with the cheapest hosting plan. The domain name will be free for a whole year. You just have to purchase your plan every year.

3. Green Hosting

HostPapa is a very responsible hosting company that is using every method to keep its system carbon neutral. They are focusing on using 100% renewable energy to charge its datacenters and electronic devices.

They are generating energy by renewable resources like Wind power and solar power. They have also putting replanting efforts by financing the 10000 trees plantation in Africa.

4. High-Performance Website

If we talk about the HostPapa performance, they have decent speed and better uptime.

HostPapa is giving the page speed of 674 ms. They have State-of-the-art performance servers and Cloudflare CDN to ensure good loading speed.

Their uptime is 99.97% which means their data centers are well-equipped with advanced web infrastructure and Rocket fast premium servers.

 

Hosting cons (Detailed review)

After examining the pros of HostPapa, Let’s see the cons of it

1. Extra Charges for Website Builder

First of all, note that the website builder is offered only to those who registered their domain name with HostPapa.

For the starter plan, a free website builder can make upto 2 pages and have 25 Mb of disk space. This free website builder is available for a 3-year contract of the entry plan. After that, the starter plan will start at $2.99/month.

2. Worst Customer Support

HostPapa has multiple communication channels to solve your problems. They have built individual expert squad teams to tackle the bigger hosting issues.

They are still lacking in providing decent customer support. First, customer support is not 24/7. They take too much time to answer the queries. Sometimes, Their answers are not problem-solving.

3. High Renewal Rates

Well, the brutal truth is that Renewal rates are always high. HostPapa is doing the same thing as other hosts do.

The starter plan has an entry price of $2.95/month on a 36-month term. After 36 months, that same plan will cost you $9.99/month. The renewal price is 3 times the entry plan.

 

Hosting Pricing

Hostpapa provides many types of hosting plans. These hosting plans are different from each other due to extra features, functionality and offers. They have Shared Hosting, WordPress Hosting, VPS Hosting, Online Store, and Reseller Hosting.

All these plans come in 1 month, 12 months, 24 months, and 48 months periods. Here, we will talk about 48 months period plans. Let’s understand them one by one in detail.

 

Shared Hosting

Shared hosting is a Popular and Entry-level Option that allows the various website to be hosted on a single server. You must share all resources and offers provided by the hosting provider. They have 3 plans in shared hosting: Starter, Business, and Business Pro.

This Plan is attractive for small and medium-sized businesses. If you are an influencer, freelancer or new creator, this shared hosting will be useful for launching a new blog, showing portfolios, and starting a new business.

They have faster website speed with WordPress optimization and a User-Friendly Control Panel. With its high quality and Feature-rich hosting, it is a fast and reliable hosting provider to run your website at an affordable price.

They have added various convenient offering in their plans like –

  • Free Domain for 1st year
  • Hostpapa Website Builder
  • Mobile Friendly Responsive Design Templates
  • Free CDN and free SSL certificates
  • Security features like Server Firewall, DDoS attack Prevention, Brute Force Protection, Domain Privacy, and SSH Access
  • Performance optimizers like Managed WordPress with Auto-Updates, WordPress acceleration with LiteSpeed Cache, Cloud Linux, and Cache Manager
  • Many E-Commerce tools like OpenCart, Prestashop, OS Commerce Cart, etc.
  • One Click Apps & Software Installer and Softaculous Installer
  • Free 30 Minute Training Session
  • 99.9% Uptime Guarantee
  • 24/7/365 Customer Support

Apart from various features that we will mention below in the Table along with plans, they have Two Unique Features integrated.

First, No-Downtime Free Single Website Transfer which will keep your website online while migration.

Second, GIT Access allows you to create repositories of the website while integrated with hosting to maintain efficiency. This Source Control System will handle every project which you can download and edit to deploy on local branches.

Now let’s have look at our pricing table. Remember that they have some features and offerings in common among different plans. So, we have mentioned them above.

Hosting Plans Starter Business Business Pro
Websites 1 Unlimited Unlimited
SSD Storage 100 GB Unlimited Unlimited
Website Builder Edition 2 Pages 2 Pages 1000 Pages
Email Accounts 100 Unlimited Unlimited
Bandwidth Unlimited Unlimited Unlimited
Site Auto Backups 1 GB 1 GB Daily
Databases 25 Unlimited Unlimited
Parked Domains Unlimited Unlimited
Sub Domains 25 Unlimited Unlimited
Price $3.95/mo $3.95/mo $12.95/mo

 

These plans are beginner friendly, and developer can easily make changes in them.

 

WordPress Hosting

This hosting is specifically WordPress optimized to get a safer website with easy migration, better security, and faster loading speed. WordPress is known for easy to build websites. They are very scalable and customized CMS solutions today. You will get various wordpress tools and resources for free or at a low cost.

With already installed WordPress, you get WordPress optimized stacks like WP-CLI, PHP8, and many more. You can have many free themes templates for design and premium plugins like Jetpack license.

They have added various convenient offering in their plans like –

  • Free Domain for 1st year
  • Hostpapa Website Builder
  • Free WordPress Installation and Enhanced WP Caching
  • Mobile Friendly Responsive Design Templates
  • Free CDN and free SSL certificates
  • Security features like Server Firewall, DDoS attack Prevention, Brute Force Protection, Domain Privacy, and SSH Access
  • Performance optimizers like Managed WordPress with Auto-Updates, WordPress acceleration with LiteSpeed Cache, Cloud Linux, and Cache Manager
  • Many E-Commerce tools like OpenCart, Prestashop, OS Commerce Cart, etc.
  • One Click Apps & Software Installer and Softaculous Installer
  • Free 30 Minute Training Session
  • 99.9% Uptime Guarantee
  • 24/7/365 Customer Support

Along with these offerings, they have introduced two new features which are not easily available. First, they have FREE wordpress website transfer. It is a very simple and efficient process to transfer your website without any downtime.

Second, they have Jetpack Plugins which helps plugins auto-updates, Automatic Data Backup & Restoring, Visitors Stats, Site Monitoring and Security features.

Now let’s have look at our pricing table. Remember that they have some features and offerings in common among different plans. So, we have mentioned them above.

Hosting Plans WP Starter WP Business WP Business Pro
Websites 2 Unlimited Unlimited
SSD Storage 100 GB Unlimited Unlimited
Monthly Visitors 10,000 25,000 1,00,000
Email Accounts 100 Unlimited Unlimited
Bandwidth Unlimited Unlimited Unlimited
Site Auto Backups Weekly Weekly Daily
Jetpack Plugin Free version Free Version Premium Version
Databases Unlimited Unlimited Unlimited
Parked Domains Unlimited Unlimited
Sub Domains 25 Unlimited Unlimited
Price $3.95/mo $5.95/mo $12.95/mo

And, in case if you have no idea about WP-CLI. WP-CLI or WordPress Command Line Interface allows to configure multiple sites, update plugins without using a Web Browser.

If you have affection towards hosting 100s of the website simultaneously, WordPress Hosting is recommended. Its features are enough to provide the best performance and high-quality security for your website at nominal prices.

 

VPS Hosting

VPS Hosting is very secure and reliable hosting. They will get secure virtual hosting like dedicated hosting at half the cost. It has strengthened the security and enhanced performance of the website. VPS hosting is managed by a team of technical experts which helps you to focus only on business parts and not technical parts.

Server management will handle cPanel, technical operations, performance, customer support and customize of the website on your behalf. This secure hosting solution will give you peace of mind and total hand-off management of your server.

They have some of the common features useful for every VPS hosting plans –

  • 2 Dedicated IP
  • Free SSL Certificates
  • Full Root Access and Control over SSH
  • Host Unlimited Domains
  • Enhanced SSD Servers
  • Free VPS Migration
  • SolusVM VPS Panel
  • Softaculous 400+ Free Apps
  • Wholesale domains and Private Nameservers
  • Free Website Transfer
  • 99.9% Uptime Guarantee
  • 24/7/365 Customer Support

Now let’s have look at our pricing table. Remember that they have some features and offerings in common among different plans. So, we have mentioned them above. VPS has a total of 5 hosting plans.

Hosting Plans Mercury Venus Earth Mars Jupitar
CPU Cores 4 4 8 8 12
SSD Storage 60 GB 125 GB 250 GB 500 GB 1 TB
RAM 2 GB 4 GB 8 GB 16 GB 32 GB
Bandwidth 1 TB 2 TB 2 TB 4 TB 8 TB
Price $19.99/mo $59.99/mo $109.99/mo $169.99/mo $249.99/mo

High-availability and Scalability are the reasons that VPS hosting is used in various fields. These features give them better speed, power, security server management and affordability to launch any size app or website. All these VPS are in isolated and private areas which protects their data and increase bandwidth threshold.

They are very beneficial hosting in Server Software Testing, Collaborative File Editing, Media Streaming, Project Management, Social Networking, Customer Relationship Management (CRM), Video Teleconferences, Server Security Hardening, etc.

 

Reseller Hosting

Reseller Hosting is an opportunity to sell and provide web hosting services to your own customers. It usually involves a hosting provider that rents hard drive space and bandwidth to your business. Then, you rent that space to your customers. It’s a great way for web developers and designers to offer additional services to their clients.

It is easiest way to earn money through your clients and target niche audience. It also has WooCommerce optimized features like Shopping Cart installation, etc. they offer a brandable Control panel to spread your logo and colors to Clients.

There are many common useful features we have in the dedicated hosting plans –

  • Free Domain for 1st year
  • Hostpapa Website Builder
  • Free WordPress Installation and Enhanced WP Caching
  • Mobile Friendly Responsive Design Templates
  • Free CDN and free SSL certificates
  • cPanel WHM Included
  • Security features like Server Firewall, Brute Force Protection, Domain Privacy, Real-time security scanning, Free DDoS protection, Free Malware Cleanups etc.
  • Performance optimizers like Managed WordPress with Auto-Updates, WordPress acceleration with LiteSpeed Cache, LSCache support and PHP 8
  • Many E-Commerce tools like OpenCart, Prestashop, OS Commerce Cart, etc.
  • One Click Apps & Software Installer and Softaculous Installer
  • 99.9% Uptime Guarantee
  • 24/7/365 Customer Support

They have cover up every aspect of best hosting features. It has Free Billing Software, Blesta and WHMCS Automated system administration. These features help you to create payments invoice, multiple hosting accounts and build our own brand names.

Now let’s have look at our pricing table. Remember that they have some features and offerings in common among different plans. So, we have mentioned them above.

Hosting Plans Bronze Silver Gold Platinum Titanium
Websites Unlimited Unlimited Unlimited Unlimited Unlimited
CPU Processor 4 Core 4 Core 8 Core 8 Core 8 Core
SSD Storage 50 GB 100 GB 150 GB 200 GB 250 GB
Guaranteed RAM 2 GB 4 GB 8 GB 16 GB 32 GB
cPanel Accounts 20 40 60 100 150
Memory Per cPanel User 2 GB 2 GB 2 GB 2 GB 2 GB
Premium Bandwidth 500 GB 1 TB 1.5 TB 2 TB 2.5 TB
Free Daily Backups 30 Days 30 Days 30 Days 30 Days 30 Days
Email Accounts Unlimited Unlimited Unlimited Unlimited Unlimited
Price (Monthly) $29.99 /mo $39.99 /mo $64.99 /mo $27.47 /mo $27.47 /mo

 

Hosting FAQ

Where are the servers of HostPapa located?

HostPapa’s servers are located at 102 distribution points comprising 50 countries.

The servers are located in North America (24), South America (5), Europe (28), Africa (4), Asia Pacific (12), China Mainland (20), Oceania (5), Middle East (4).

 

Final Words

HostPapa has pretty less advantages over other hosts. Their Website Speed performance is commendable, and their uptime is commendable. But it is very dissatisfied with their customer support and Addons extra charges.

I do recommend this hosting only to Pro WordPress and website owners. If you don’t need customer support as you can work without it. Then, HostPapa is a Good hosting for you.

Let’s wrap up and If you liked our review, share it with someone who needs unbiased reviews on hosting. You are an amazing reader for reading this article till the end.

Thank you for your patience and Check our other reviews too.